Why Design Thinking Matters?


Design thinking has been an important management trend over the last decade. As innovation has become a strategic imperative for companies, taking a design thinking approach seems like a perfect model for developing new products and services that will increase customer satisfaction and loyalty.

Yet these developments can be quite self-centered and local. They ignore the not-always-positive impact that innovation may have on other humans, other systems, and common resources like water, food, and our climate.

In this article:

  • I argue that design thinking is not a new concept and explain why it has aroused such a keen interest in recent years;
  • I highlight the value of design thinking as an innovation process and stress the implications it has, as a mindset, for organizational culture;
  • I emphasize the need to use design holistically – with a system perspective – to develop meaningful and socially responsible innovations.

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